Automating PropTech
with Industry Identity’s
Cloud solutions offer several layers of technology that mostly focus on single tasks performed by individuals and like user groups. In many cases, email is still the most efficient method tenants use. But emergency maintenance and generally connecting with contractors often require the faster response time telephones offer.
Tenant maintenance requests highlight the complexity of ecosystem processes, how and where bottlenecks cause delays. We’ll review how workflows emerge from a simple tenant maintenance request and where PropTech Identity’s are leveraged to automate service provider interaction to resolve user bottlenecks.
Manual Processes
Tech Assisted
Management Teams still do the hard work in maintenance by reaching out to contractors, verifying information is complete, checking manpower requirements and availability before managing schedules between tenants and service providers.
Service personnel go through similar processes starting with a phone call or email from management.
Contractors also start by verifying or validating the tenant report, check’s on manpower, location of personnel, availability and may follow managements lead when scheduling time with tenants. They also prepare work orders where additional details may be required to accurately determine tenant requirements or schedule technicians by proficiencies.
There are four additional steps in the management process and any of them could require multiple exchanges. Service provider processes involve four to six steps before meeting tenants.
Manual Processes
Tech Assisted
Management Teams still do the hard work in maintenance by reaching out to contractors, verifying information is complete, checking manpower requirements and availability before managing schedules between tenants and service providers.
Service personnel go through similar processes starting with a phone call or email from management.
Contractors also start by verifying or validating the tenant report, check’s on manpower, location of personnel, availability and may follow managements lead when scheduling time with tenants. They also prepare work orders where additional details may be required to accurately determine tenant requirements or schedule technicians by proficiencies.
There are four additional steps in the management process and any of them could require multiple exchanges. Service provider processes involve four to six steps before meeting tenants.
PropTech Processes
Current methods don’t always eliminate steps or augment the process. Data driven apps may simply change how users make an initial contact from the use of email to cloud apps.
CaPSCi offers PropTech a foundation to eliminate steps and augment user processes. It’s an industrywide framework developers and industry can adopt to automate routing of user processes between independence platforms and service provider ecosystems.
Automating Processes
Property operates on time consuming people processes complicated by delays relative to working environments less hospitable and connected than offices.
Automating property operation and managing service provider comms begin with a secure infrastructure to identify assets, processes, service providers and personnel for data routing and exchange.
The following is a practical review of how CaPSCi automates process interaction between management and contractors responding to tenant maintenance requests.
These principles apply equally in build from concept through completion and residential environments.
Management Users
Maintenance apps can leverage property data to identify service provider requirements before contacting management.
Management Users
Maintenance apps can leverage property data to identify service provider requirements before contacting management.
Data exchange with the property service provider containers will provide credentials required to engage contractors associated with the property, trade and type of service.
Credentials allow maintenance apps to route digital requests between management and tenants to service providers – significantly reducing emails and phone calls to increase response times.
Service provider’s initial response is electronic in the form of confirmations on availability and scheduling. This information will be exchanged with management teams in the form of notifications displayed on their desktop and mobile devices.
Once a Service provider is identified, additional detail requests and scheduling can be managed directly between the service provider and tenant.
Management teams monitor progress from initial tenant request through resolution. Closing and continuing maintenance notifications are completed by service provider personnel on site.
Data exchange with the property service provider containers will provide credentials required to engage contractors associated with the property, trade and type of service.
Credentials allow maintenance apps to route digital requests between management and tenants to service providers – significantly reducing email and phone calls to increase response times.
Service provider’s initial response is electronic in the form of confirmations on availability and scheduling. This information will be exchanged with management teams in the form of notifications displayed on their desktop and mobile devices.
Once a Service provider is identified, additional detail requests and scheduling can be managed directly between the service provider and tenant.
Management teams monitor progress from initial tenant request through resolution. Closing and continuing maintenance notifications are completed by service provider personnel on site.
Service Provider / Contractor Users
Contractor processes also verify and clarify the maintenance request, check manpower availability, location of field personnel and generate work orders for approval before dispatching personnel.
Technology will first check location of personnel, work orders in progress and on the docket to determine availability. Property managers and contractor administrators will receive near instance notification of availability.
Maintenance requests are routed to service firm administrators and applicable personnel in the field. Project managers and supervisors monitor technological decisions making any adjustments required by unforeseen events and external influence.
Consensus within the organization on scheduling can be forwarded to internal personnel and tenants electronically or confirmed as personally connected. In either event, management dashboards are updated on the time and date.
Contractor Users
Contractor processes also verify and clarify the maintenance request, check manpower availability, location of field personnel and generate work orders for approval before dispatching personnel.
Technology will first check location of personnel, work orders in progress and on the docket to determine availability. Property managers and contractor administrators will receive near instance notification of availability.
Maintenance requests are routed to service firm administrators and applicable personnel in the field. Project managers and supervisors monitor technological decisions making any adjustments required by unforeseen events and external influence.
Consensus within the organization on scheduling can be forwarded to internal personnel and tenants electronically or confirmed as personally connected. In either event, management dashboards are updated on the time and date.
Management vs Contractors
Process Differences
Management technologies allocate service providers and alternates according to the standards of a property and its management firm. Service provider technologies allocate and reallocate personnel by priorities including weather events.
Property Managers leverage user data and technology to identify issues, related service providers and automate work orders. Construction tech checks contractor schedules, responds to availability and dispatches personnel. Contractor initial response is digital [notification] to PMs and tenants with a personal touch in coordinating schedules.
Desktop vs Mobile Devices
Undoubtedly, field personnel on the service side of property are mobile. Property managers are included mobile uses spending a fair amount of time in the field but primarily work from larger office screens (called real estate in technology circles).
Related technologies must address both device environments but interface requirements are quite different between managers, management and field personnel in and out of the office.